FAQs

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the second in the world, rendering service to private individuals in their trips for business or pleasure.

Our company is located in the main airports, hotels and shopping centers of 21 countries, serving over 7 million customers a year.

We are present, in Turkey with physical branches and an online currency exchange service, with collection at our branches at Istambul´s New Internation Airport and  Antalya International Airports, for a wide range of foreign currencies.

You can contact our Customer Service in Turkey by dialing (+90) 242 330 4011 any day, 9 am to 6 pm or submitting our contact form.

Yes. Global Exchange provides an online money order service for your trip to collect at one of our branches at Istambul 2 main airports or Antalya International Airport, in Turkey. In this website you can buy the currency you need for your trip or you can buy Turkish liras upon arrival.

Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.

Place your order online and pay for it upon collection at the branch of your choice on the day of your trip whether you are a Turkish resident travelling abroad or an inbound traveler in need of buying Turkish liras (TRY).

By ordering online you qualify for a 15% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel.

No, the exchange rate applied to orders placed on the website in Turkey (for buyers of foreign currency or inbound travelers buying TRY) is more advantageous for you than at the airport branches. By ordering online you qualify for a 15% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel. This way we can make sure you get the best rates online.

If you need more information or have doubts, please contact our Customer Service Department.

Global Exchange has currency exchange branches at Istambul´s new International Airport and Antalya´s International Airport. You can find us in various convenient locations at the Terminal buildings, Arrivals and Departures. Check the exact location of all our branches in Turkey.

Besides Turkey, our company is present in another 20 countries and is currently embarked on a constant expansion process throughout Asia Pacific and the rest of the world.

In Istambul and Antalya our branches are open whilst there is activity from international flights.

We want to offer an integral service to our Customers, so we provide foreign exchange services with 48 currencies.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash. We accept Banking cards except credit cards.

Yes, according to internal policies related to anti-money laundering, a valid ID is required in order to record the details of every Customer carrying out a foreign exchange transaction at our branches.

No, traveller cheques are not accepted.

The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.

Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in Turkey on our website. If you can’t find what you are looking for, send us your resume at: rrhh@grupoglobalexchange.comand maybe you’ll be part of our team in the near future.

You can send us your resume through our website, where you can also check our current vacancies available in Turkey.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment where everyone has the opportunity to grow and develop their potential.